Quality Management and Continuous Improvement Glossary

Current State Value Stream Map: A step-by-step map (a detailed type of flowchart) that identifies the current steps of a process family

Future State Value Stream Map: A step-by-step map (a detailed type of flowchart) that identifies the future improved steps of a process family

Kaizen Burst: Specific areas or steps in the current state value stream map that have been identified by an organization that can be improved

Process Family: One or more organizational processes that go through similar steps

Quality management (QM): The application of a quality management system in managing a process to achieve maximum customer satisfaction at the lowest overall cost to the organization while continuing to improve the process.

Quality Management Framework (QMF): A specific plan and or document that identifies how an organization will involve leadership, employees and customers in assessing the quality of processes within an organization.  A typical QMF plan should involve the concepts of plan, do, check and act (PDCA).  An organization should have a plan on how they will assess a processes, then (do) make improvements to the processes, then check if the improvements are working, and act accordingly if they are not working. 

Quality Management System (QMS): A formalized system that documents the structure, responsibilities and procedures required to achieve effective quality management.

Quality Plan: A document or set of documents that describe the standards, quality practices, resources and processes pertinent to a specific product, service or project.

Quality Policy: An organization's general statement of its beliefs about quality, how quality will come about and what is expected to result.

Value Stream Map: A step-by-step map (a detailed type of flowchart) that visually displays the steps of related processes within an organization.

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